Enterprise security.
Startup pricing.

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you") and Medhyacom Technology LLC, operating the MedhyaShield platform ("MedhyaShield", "we", "us"). By registering for, accessing or using the MedhyaShield platform or any associated services, you confirm that you have read, understood and agree to be bound by these Terms and all policies incorporated by reference, including our Privacy Policy and No Refund Policy.

If you are entering into this agreement on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms. If you do not have such authority or do not agree to these Terms, you must not use the platform.

2. Description of Services

MedhyaShield is an AI-native managed cybersecurity Software-as-a-Service (SaaS) platform designed for startups and small-to-medium businesses with 2 to 100 employees, operated from the United Arab Emirates. The platform provides subscription-based access to cybersecurity modules including but not limited to endpoint security, email security, security assessment, compliance management, IT security audit, incident management, AI threat intelligence and 24×7 Security Operations Centre (SOC) managed services.

Professional services including penetration testing, compliance audits and advisory engagements are governed by separate statements of work agreed between the parties and are subject to these Terms unless expressly stated otherwise.

3. Subscription, Billing and Payment

Access to the MedhyaShield platform is provided on a subscription basis, billed per employee per month. Two subscription plans are available: Shield Complete and Shield Core, as described on the Pricing page. Subscription fees are payable in United States Dollars (USD). UAE Value Added Tax (VAT) at the current statutory rate of five percent (5%) will be added to all invoices and remitted to the UAE Federal Tax Authority in compliance with Federal Decree-Law No. 8 of 2017 on Value Added Tax.

• Annual subscriptions are billed upfront for a twelve-month period and are non-refundable except as required by applicable UAE law.
• Monthly subscriptions are billed at the start of each calendar month and may be cancelled with thirty (30) days' written notice.
• All invoices are due upon issuance. Overdue amounts will accrue late payment interest at the rate permitted under UAE commercial law.
• Prices are subject to change upon thirty (30) days' written notice. Changes to pricing will not affect the current subscription term for annual subscribers.

4. Acceptable Use

You agree to use the MedhyaShield platform solely for lawful business cybersecurity purposes and in accordance with these Terms. You must not:

• Use the platform to perform offensive security activities against systems or networks you do not own or have explicit written authorisation to test.
• Attempt to circumvent, disable or interfere with any security features of the platform.
• Share account credentials with unauthorised parties or allow access to the platform beyond the licensed number of employees.
• Upload, transmit or store any content that is unlawful, harmful, defamatory or infringes the intellectual property rights of any third party.
• Reverse engineer, decompile or attempt to extract the source code of the MedhyaShield platform.
• Resell, sublicense or commercially exploit access to the platform without our prior written consent.

5. Intellectual Property

All intellectual property rights in the MedhyaShield platform, including software, AI models, algorithms, user interface design, documentation and brand assets, are owned by or licensed to Medhyacom Technology LLC. Nothing in these Terms transfers any intellectual property right to you. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform during the subscription term solely for your internal business purposes.

6. Data Ownership and Processing

You retain full ownership of all data you upload to or generate within the MedhyaShield platform ("Customer Data"). We process Customer Data solely to provide the contracted services and in accordance with our Privacy Policy. We will not use your Customer Data for any purpose other than service delivery, platform improvement (in anonymised or aggregated form only) and legal compliance. Upon termination, we will make your Customer Data available for export for thirty (30) days before it is deleted from our systems.

7. Service Availability and SLA

We target a platform availability of ninety-nine point five percent (99.5%) measured monthly, excluding scheduled maintenance windows. Scheduled maintenance will be communicated at least forty-eight (48) hours in advance. In the event of unplanned downtime exceeding the target, we will provide service credits as detailed in the applicable Service Level Agreement. The SOC monitoring service operates continuously on a 24×7 basis.

8. Limitation of Liability

To the maximum extent permitted by applicable UAE law, MedhyaShield's total liability to you for any claims arising under or in connection with these Terms shall not exceed the total subscription fees paid by you in the twelve (12) months preceding the claim. We shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, loss of data or business interruption, even if advised of the possibility of such damages.

9. Termination

Either party may terminate the subscription by providing thirty (30) days' written notice at the end of any subscription term. We may suspend or terminate your access immediately and without notice if you breach these Terms, fail to make payment, or engage in any activity that we reasonably determine to be harmful, fraudulent or unlawful. Upon termination, your right to access the platform ceases immediately and all outstanding amounts become due.

10. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute arising out of or in connection with these Terms shall first be referred to good faith negotiation between the parties for a period of thirty (30) days. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the competent courts of the United Arab Emirates.

11. Amendments

We reserve the right to modify these Terms at any time. We will provide at least thirty (30) days' notice of material changes via email or platform notification. Your continued use of the platform after the effective date of changes constitutes your acceptance of the revised Terms.

1. General Refund Position

MedhyaShield subscription fees, once paid, are generally non-refundable. This policy applies to all subscription plans (Shield Complete and Shield Core), whether billed monthly or annually, and to all professional services engagements. By subscribing to or purchasing any MedhyaShield product or service, you acknowledge and accept this No Refund Policy.

This position reflects the nature of software-as-a-service subscription products where infrastructure, SOC resources, security analyst time and AI processing capacity are committed upon subscription activation, regardless of the extent to which the customer actively uses the platform.

2. Annual Subscriptions

Annual subscription fees are paid upfront for a twelve-month period and are non-refundable in whole or in part, except in the limited circumstances described in Section 5 of this policy. If you cancel an annual subscription before the end of the subscription term, your access will continue until the end of the paid period and no refund will be issued for the remaining months.

3. Monthly Subscriptions

Monthly subscription fees are billed at the start of each billing cycle and are non-refundable for the current billing period. If you cancel a monthly subscription, your access will continue until the end of the current billing month and no partial refund will be issued for unused days within that period. Cancellation takes effect at the start of the next billing cycle.

4. Professional Services

Professional services fees are governed by the individual statement of work agreed between the parties. As a general principle:

• Any upfront or deposit payment made for a professional services engagement is non-refundable once work has commenced.
• If MedhyaShield cancels an engagement before commencement due to circumstances within our control, any advance payment will be refunded in full.
• Milestone-based payments become non-refundable upon delivery and acceptance of the corresponding milestone deliverable.
• Disputes regarding deliverable quality or scope must be raised in writing within fourteen (14) calendar days of delivery. Failure to raise a dispute within this period constitutes acceptance of the deliverable.

5. Exceptional Circumstances — Refund Eligibility

Notwithstanding the general no-refund position, we will consider refund requests in the following limited circumstances, in accordance with applicable UAE consumer protection legislation under Federal Law No. 15 of 2020 on Consumer Protection:

• Service non-delivery: Where MedhyaShield has failed to activate or deliver the subscribed service within fourteen (14) days of payment confirmation with no reasonable alternative offered.
• Material platform defect: Where a critical platform defect renders the service substantially unusable and we have been unable to resolve it within thirty (30) days of your written notice to us.
• Duplicate payment: Where a billing error has resulted in a duplicate charge, the duplicate amount will be refunded promptly upon verification.
• Regulatory prohibition: Where a refund is required pursuant to an order of a competent UAE court or regulatory authority.

Refund requests under this section must be submitted in writing to billing@medhyacomtechnology.com with full details of the grounds for the request. We will acknowledge receipt within two (2) business days and provide a decision within fifteen (15) business days.

6. Free Trial Period

MedhyaShield offers a free trial period to allow you to evaluate the platform before subscribing. No payment is required during the free trial. We encourage all prospective customers to fully evaluate the platform during the trial period. The existence of a free trial period reinforces our no-refund position on paid subscriptions, as customers have a meaningful opportunity to assess suitability before committing to payment.

7. Chargebacks and Payment Disputes

If you believe you have been incorrectly charged, please contact us at billing@medhyacomtechnology.com before initiating a chargeback with your payment provider. Initiating a chargeback without first contacting us may result in the immediate suspension of your account and may be treated as a breach of these Terms. We are committed to resolving all billing disputes promptly and fairly.

8. Amendments to This Policy

We reserve the right to amend this No Refund Policy at any time. Changes will be communicated to active subscribers via email at least thirty (30) days before they take effect. Your continued use of the MedhyaShield platform after the effective date of any changes constitutes your acceptance of the revised policy.