1Acceptance of Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you") and Medhyacom Technology, operating the MedhyaShield platform ("MedhyaShield", "we", "us"). By registering for, accessing or using the MedhyaShield platform or any associated services, you confirm that you have read, understood and agree to be bound by these Terms and all policies incorporated by reference, including our Privacy Policy and No Refund Policy.
If you are entering into this agreement on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms. If you do not have such authority or do not agree to these Terms, you must not use the platform.
2Description of Services
MedhyaShield is an AI Powered Cybersecurity & Governance Software-as-a-Service (SaaS) platform designed for startups and small-to-medium businesses with 5 to 100 employees, operated from the United Arab Emirates. The platform provides subscription-based access to cybersecurity modules including but not limited to endpoint security, email security, security assessment, compliance management, IT security audit, incident management, AI threat intelligence and 24×7 Security Operations Centre (SOC) managed services.
Professional services including penetration testing, compliance audits and advisory engagements are governed by separate statements of work agreed between the parties and are subject to these Terms unless expressly stated otherwise.
3Subscription, Billing and Payment
Access to the MedhyaShield platform is provided on a subscription basis, billed per employee per month. Two subscription plans are available: Shield Complete and Shield Core, as described on the Pricing page. Subscription fees are payable in United States Dollars (USD). UAE Value Added Tax (VAT) at the current statutory rate of five percent (5%) will be added to all invoices and remitted to the UAE Federal Tax Authority in compliance with Federal Decree-Law No. 8 of 2017 on Value Added Tax.
- Annual subscriptions are billed upfront for a twelve-month period and are non-refundable except as required by applicable UAE law.
- Monthly subscriptions are billed at the start of each calendar month and may be cancelled with thirty (30) days' written notice.
- All invoices are due upon issuance. Overdue amounts will accrue late payment interest at the rate permitted under UAE commercial law.
- Prices are subject to change upon thirty (30) days' written notice. Changes to pricing will not affect the current subscription term for annual subscribers.
4Acceptable Use
You agree to use the MedhyaShield platform solely for lawful business cybersecurity purposes and in accordance with these Terms. You must not:
- Use the platform to perform offensive security activities against systems or networks you do not own or have explicit written authorisation to test.
- Attempt to circumvent, disable or interfere with any security features of the platform.
- Share account credentials with unauthorised parties or allow access to the platform beyond the licensed number of employees.
- Upload, transmit or store any content that is unlawful, harmful, defamatory or infringes the intellectual property rights of any third party.
- Reverse engineer, decompile or attempt to extract the source code of the MedhyaShield platform.
- Resell, sublicense or commercially exploit access to the platform without our prior written consent.
5Intellectual Property
All intellectual property rights in the MedhyaShield platform, including software, AI models, algorithms, user interface design, documentation and brand assets, are owned by or licensed to Medhyacom Technology. Nothing in these Terms transfers any intellectual property right to you. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform during the subscription term solely for your internal business purposes.
6Data Ownership and Processing
You retain full ownership of all data you upload to or generate within the MedhyaShield platform ("Customer Data"). We process Customer Data solely to provide the contracted services and in accordance with our Privacy Policy. We will not use your Customer Data for any purpose other than service delivery, platform improvement (in anonymised or aggregated form only) and legal compliance. Upon termination, we will make your Customer Data available for export for thirty (30) days before it is deleted from our systems.
7Service Availability and SLA
We target a platform availability of ninety-nine point five percent (99.5%) measured monthly, excluding scheduled maintenance windows. Scheduled maintenance will be communicated at least forty-eight (48) hours in advance. In the event of unplanned downtime exceeding the target, we will provide service credits as detailed in the applicable Service Level Agreement. The SOC monitoring service operates continuously on a 24×7 basis.
8Limitation of Liability
To the maximum extent permitted by applicable UAE law, MedhyaShield's total liability to you for any claims arising under or in connection with these Terms shall not exceed the total subscription fees paid by you in the twelve (12) months preceding the claim. We shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, loss of data or business interruption, even if advised of the possibility of such damages.
MedhyaShield provides cybersecurity tools, monitoring and advisory services. We do not guarantee that the platform will prevent all cyberattacks, data breaches or security incidents. Cybersecurity is a shared responsibility and the effectiveness of protection depends on correct configuration, timely response and your organisation's internal security practices.
9Termination
Either party may terminate the subscription by providing thirty (30) days' written notice at the end of any subscription term. We may suspend or terminate your access immediately and without notice if you breach these Terms, fail to make payment, or engage in any activity that we reasonably determine to be harmful, fraudulent or unlawful. Upon termination, your right to access the platform ceases immediately and all outstanding amounts become due.
10Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute arising out of or in connection with these Terms shall first be referred to good faith negotiation between the parties for a period of thirty (30) days. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the competent courts of the United Arab Emirates.
11Amendments
We reserve the right to modify these Terms at any time. We will provide at least thirty (30) days' notice of material changes via email or platform notification. Your continued use of the platform after the effective date of changes constitutes your acceptance of the revised Terms.